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T.A.T. (Turn around Time)

This is the time it takes us to invoice, schedule your order into our pour schedule, and actually complete your order ready to ship.

TAT normally pertains to “Out of Stock” items or “Custom Orders”. Keep in mind once an order is placed adding or changing the order will move its TAT time.

(Out of Stock) items or (Custom Orders) will normally ship within 7-14 business days after payment is received, unless your order is over $50 or consists of many various scents and shapes. These orders can take more time depending on the volume of orders and should ship no later than 21 days from payment.Please keep in mind: (50 different $1 bags are going to take a very long time to fill).

Pre-Orders are an option also. Although mainly for events that need a special delivery date, anyone can preorder at anytime. (Keep in mind some items may not be in stock until a specific date).

How to rush an order? To help speed up your orders “Partial Invoicing” is available. Specific Shapes can make TAT longer also, if the scent is not “In Stock” and you would like to have it sooner, order “3oz of Chunks” in lieu of “3oz of Stars this can shorten TAT by 50%.
Syty Creations

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